Facilities Coordinator

  • Permanent
  • Reading, United Kingdom
  • £20,000 to £22,000 per annum

Facilities Administrator/ Coordinator Reading – £20,000-£22,000 Technical Support

A client of mine is looking for Facilities Coordinator to assist and manage all aspects of Helpdesk systems within a Large FM Business. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client and EMCOR Facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance

Principal Accountabilities:
To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
To monitor and record the response of Technicians to Help Desk requests and to ensure customer satisfaction with the service
To control the administration of Planned Maintenance system, in accordance with standard procedures including the issuing and tracking of Planned Maintenance dockets
To control the administration of sub-contractors and suppliers in accordance with standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site
To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
To receive and make welcome all visitors to the site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
The overall operational output and performance of the Help Desk facility
To carry out all reasonable tasks that may be requested from time to time by the client or management
To compile and distribute data relating to utilities, maintenance work and operational costs
To uphold and promote the good name of the business at all times
Experience
Proven experience within a similar role
Experience of Concept, Care manager, Planet is desirable
Experience of SLA’s and KPI Monitoring
Good IT skills including MS Word, Excel, Power point and Project
Good level of interpersonal and customer relationship skills
Smart, presentable appearance
Benefits
25 days annual leave
Company pension scheme
Company sick pay
To apply for this position please email an updated version of your CV to chall@strideresourcing.com or call me on 02392322318

STR Limited is acting as an Employment Agency in relation to this vacancy.

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