Helpdesk Administrator

  • Contract
  • West Sussex, United Kingdom
  • £12 per hour

Helpdesk Administrator

My client is a leading provider of Facilities Management services and is looking for an experienced Helpdesk Administrator at a client’s site in Horsham for an initial period of one month but there is the possibility that this will extend further.

Job Purpose:

Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client’s needs.

Principal Accountabilities:

  • Receive all visitors to the CEPR main reception in a professional manner
  • Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
  • Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
  • Receive recorded and special deliveries and log and contact client before 10.00 am
  • Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
  • Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
  • Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
  • Set up of the conference rooms including all AV equipment
  • Book meeting rooms, taxis, car hire and hospitality as directed.
  • Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
  • Assist management team as and when required with admin matters
  • Provide all monthly billing reports to the Business Support Team
  • Manage client exhibitions, mobile phones contract, copiers and internal accounts
  • Manage emergency phone and tannoy system
  • To be dressed in correct uniform at all times

Candidate Profile

Person Specification

  • Customer focused
  • Ability to communicate effectively
  • Flexibility
  • Team orientated
  • Previous healthcare experience preferred

To apply for this position please submit your up to date CV via email or contact Karen Otton on 02392 314795.

stride is acting as an Employment Business in relation to this vacancy.


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