Operations Manager – Customer Services

A client of mine who is a Leading Housing Association and Property Maintenance Care company are currently looking for a full time permanent Operations Support Manager to join their Property Services Team working from the Thatcham, Greenham Hub in Newbury.

The role

Through inspirational and visible leadership, you’ll lead a team of Team Managers and Coordinators who work within the Property Maintenance Teams throughout 5 regions of Berkshire, North Hampshire, Wiltshire, Bristol and Oxfordshire.
This Operational Support Team have the ownership of all aspects of support required for the Property Services Teams including scheduling, administration and compliance co-ordination.

You’ll also be responsible for:

Ensuring compliance and consistency in delivery to support budget delivery
Leading and developing a highly engaged, motivated and creative team of customer advocates
Providing constructive challenge to current processes, provide solutions and improvements to ensure that processes are consistent across all centre-led services
Developing great relationships and take the lead in pro-actively engaging and overseeing relationships with key stakeholders

What you’ll need

Ability to inspire, support and develop others to optimise their performance
Significant experience of operating within a large fast paced service environment handling a blended operation of both Planned, Reactive and Compliance service demand
Knowledge and application of customer management systems
Experience in improving productivity performance and enhancing processes
Ability to propose creative solutions that drive continuous improvement
Evidence of excellent customer service achievements in a complex delivery environment
Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
Ability to interpret and use complex data and create insightful reporting to support business
performance and regulatory compliance
Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teams

What you’ll receive from us

£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working – we’re committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover

To apply for this position please email an updated version of your CV to chall@strideresourcing.com or call me on 02392322318

stride is acting as an Employment Agency in relation to this vacancy.