Resource & Scheduling Co-Ordinator

  • Contract
  • Hampshire, United Kingdom
  • £10 per annum

Resource & Scheduling Co-Ordinator
A client of mine in Andover who is a large housing association is looking for a Resource & Scheduling Co-Ordinator to join their team for a period of 5 months to work jointly with the operational teams to ensure all operational resources are used in the most flexible and efficient way to maximise productivity and provide good customer service in conjunction with the landlord strategy.

Key Accountabilities
* Manage, plan & schedule all operational digital diaries across the business to make best use of the skills and expertise available, maximising efficiency and productivity.
* Take ownership and responsibility of specific diaries while always maintaining flexibility and cover for the whole team.
* Respond to changing priorities in order to achieve the vision and landlord strategy
* Work closely, maintaining effective communication with a variety of stakeholders including customers, colleagues, contractors and suppliers; building strong rapport and relationships with all.
* Take ownership of any issues or complaints that may arise, actively seeking solutions to problems to achieve a satisfactory outcome.
* Deliver technical, specialist support to all operational departments.
* Ability to work in a constantly challenging environment with conflicting priorities.
* Maintain physical and digital records in accordance with the data management and retention procedures in compliance with GDPR.
* Deliver cyclical programmes ensuring compliance targets are met.
* Assess and process new referrals for major and minor adaptations, providing advice and signposting customers in accordance with Aids & Adaptations Policy and Procedure to enable customers to remain independently in their homes.
* Work closely with Finance teams and budget holders in line with finance procedures.
* Assist with key Health and Safety records including Asbestos, Equipment and PPE registers, Risk assessments, Training/tool box talk attendance, Safe Working Method Statement and Accident/Incident Reports

Qualifications & Experience
General education to GCSE level C/5 or equivalent in Maths and English
Experience handling challenging situations with a wide variety of customers with varying needs
Working knowledge of GDPR requirements
Able to use all Microsoft products including Word and Excel
Able to prioritise workloads
Strong communication skills
Clear understanding of the importance of customer service

Please note this role falls inside IR35.

To apply for this position please submit your up to date CV via email or contact Karen Otton on 02392 314795

stride is acting as an Employment Business in relation to this vacancy.


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